TERMS AND CONDITIONS
1. ACCEPTING THESE TERMS
This website is operated by Beauty Haven Canada. This document, our rules, policies and the other documents referenced make up our Terms and Conditions (“Terms”). Throughout the site, the use of “we” “us” “our” “beauty haven” refers to Beauty Haven Canada. The Terms are a legally binding contract between you and Beauty Haven. This contract sets out your rights and responsibilities when you use our site. Please read them carefully.
2.1 Beauty Haven may amend the Terms at any time by posting a revised version on our site. The revised version will be effective at the time we post it.
2.2 We reserve the right to modify the prices, promotions, and/or discontinue a product or service at any time, without notice. We shall not be liable to you or to any third party for any changes made in the site.
You are granted a non-exclusive, limited and revocable license to access the site and use its functionality on the condition that:
(a) You only use the site for lawful purposes;
(b) You do not engage in any improper, indecent or offensive behavior while using the site; and
(c) You are not breaking any law in your relevant jurisdiction by accessing this site.
The user who created the Beauty Haven account (the "Account Owner") has access and control over the account and is responsible for any activity that occurs through the account. To maintain control over the account and to prevent anyone from accessing the account, the Account Owner should maintain control over the account and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. Beauty Haven can terminate your account or place your account on hold in order to protect you, Beauty Haven or our partners from identity theft or other fraudulent activity.
5. SHIPPING TIME FRAMES & TERMS
5.1 Beauty Haven is committed to excellence, and the full satisfaction of our customers. We proudly offer shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
5.2 Provided the products you purchased are in stock, orders received Monday through Friday, are generally processed within 48 hours. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day. Once an order is processed, the shipping method you chose will determine when you receive your order. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order.
5.3 All orders for our products are processed and shipped out in 24-48 hours. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
5.4 We take pride in making sure your orders are in good condition and packed properly. We shall not be liable for all damaged or lost packages caused by the courier.
5.5 You are responsible to provide complete and accurate shipping information and address. We shall not be liable for any consequences caused by errors made by the customer.
6. RETURN PROCESSING
Due to the nature of the COVID-19 pandemic, Beauty Haven does not offer refunds, return and/or exchanges at the moment. All sales are final.
7. CONDITIONS OF USE
As a condition of you use of our website, you represent and warrant that you shall not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions. You agree to abide by all applicable laws and regulations and you shall be solely responsible and liable for all acts or omissions that occur while you use our website. By ways of example, and not as a limitation, you agree not to use the website to:
Defame, abuse, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others;
Publish, distribute or disseminate any harmful, inappropriate, profane, vulgar, infringing, obscene, tortious, indecent, unlawful, immoral or otherwise objectionable material or information;
Transmit or upload any material to the Web site that contains viruses, trojan horses, worms, time bombs, cancel bots, or any other harmful or deleterious programs;
Interfere with or disrupt the Web site networks or servers;
Interfere with another individual or entity's use and enjoyment of our Web site.
8. PRIVACY DISCLAIMERS
8.1 Beauty Haven may collect certain personally identifiable information (“personal information”) about you when you visit our website. Examples of personal information we may collect include your name, address, telephone number, fax number, e-mail address.
8.2 We also automatically collect certain non-personally identifiable information when you visit our website, including, but not limited to, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.
8.3 We cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others, including contractors who provide services to Beauty Haven.
8.4 We are committed to complying with all applicable privacy laws and regulations.
9. PAYMENT TERMS AND SPECIAL FEES
9.1 The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.
9.2 Prices may change at any time. Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order.
9.3 Credit or debit cards are subject to verification and authorization by the card issuing entity. If the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.
10.1 In no event will Beauty Haven be liable to you for any indirect, incidental, special, consequential or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of or relating to your access to or use of, or your inability to access or use, the site or any materials or content available through the site, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been informed of the possibility of damage.
10.2 Beauty Haven will not be liable for injuries, consequential or incidental damages. In states or provinces that do not allow exclusion of liabilities, Beauty Haven liability is therefore limited.
10.3 Our products are mostly skincare and body care. Therefore, you are fully responsible for checking the ingredients so as to avoid any unwanted reactions and any other complications.
11. PRODUCT DESCRIPTION
11.1 All products listed on our website are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we will communicate in advance. Kindly note that we are not responsible for any misunderstanding in terms of the products’ color since this solely depends on the device you are using to access our website.
11.2 Please note that our products which are listed on our subject to change without notice. The product description is only provided for general information and should not be relied upon. Based on the foregoing, you are required to ensure you have consulted a professional or another source which is more accurate, primary, timely or complete.
11.3 We reserve the right to modify the content. In addition to that, you should not use any information on the website to treat or diagnose any health issues.
11.4 Before engaging with us, please ensure you have consulted with healthcare professionals.
The information and services/products offered by Beauty Haven shall NOT be deemed to be healthcare advice. Kindly note the following as you engage with us:-
12.1 Our supplements and/or products have not been evaluated by Health Canada.
12.2 Our supplements and/or products have not been approved to diagnose, cure or prevent disease.
12.3 Beauty Haven is not providing diagnosis or medical advice.
12.4 You are required to consult with a physician and/or other health care professional.
12.5 We do not recommend self management of health issues.
13. INTELLECTUAL PROPERTY
All content on the Beauty Haven website are our sole property and is protected by copyright and international laws. Unauthorized use of the content may violate copyright, trademark and other laws. You must retain all copyright, trademarks, service mark, and other proprietary notices contained in the content on any copy you make of the content. You may not reproduce, modify, display, sell, or distribute the content, or use it in any other way for public or commercial purpose.
14. CANCELLATION POLICY
The time limit for notification of cancellation is an hour from the time you ordered and paid for the services. After an hour, you may request a cancellation of order through email (email@example.com), but is not guaranteed. Once we have heard from that you wish to cancel your order within the stipulated time period we will contact you.
We do not accept cancellations once items have been processed, shipped, and/or once your items are in the courier's possession. We do not accept cancellation on pre-ordered, limited, and/or on sale items. We don not accept cancellations during a sale event.
15.1 The site may be used only for lawful purposes within this stated context of our intended use. Beauty Haven holds the sole and exclusive right to interpret the meaning and definition of "acceptable use".
15.2 As one of the conditions of your use of the site and service, you represent, warrant and agree that you will not use (or plan, encourage or help others to use) the site for any purpose or in any manner that is prohibited by this Agreement or by applicable law. It is your responsibility to ensure that your use of the site complies with this Agreement.
16. GOVERNING LAW
16.1 This terms and conditions shall be governed by and construed in accordance with the laws of Canada, without reference to its conflict of law provisions and the obligations, rights and remedies of the parties hereunder shall be determined in accordance with such laws.
16.2 It is your responsibility to comply with all municipal, provincial, federal, and international laws regarding the receipt, possession, use, and sale of any item purchased from this site.
16.2 When purchasing from Beauty Haven, you are responsible for assuring the product can be lawfully imported to your country. Customers are the importers of record and must comply with all laws and regulations of the destination country.
17. ENTIRE AGREEMENT
This Agreement contains the entire agreement and understanding among the parties hereto with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements, understandings, inducements and conditions, express or implied, oral or written, of any nature whatsoever with respect to the subject matter hereof.
18.1 These terms and agreements apply to all users of our site, including but not limited to browsers, vendors, customers or merchants.
18.2 By visiting our site and/or purchasing our products, you agree to be bound by our Terms and Conditions.
18.3 By agreeing to the terms, you represent at least that you are of the legal age of majority in your state or province or residence and have given us consent to allow any of your minor dependents to use the site.
18.3 You may not use our products for any illegal or unauthorized purpose.